How to Register a Complaint on the SUI Gas Helpline or App
Are you experiencing trouble with your gas supply and would like to report a gas-related issue? You can register a complaint with your gas provider. Such as low pressure, gas leakage, and High billing, meter fault by using the website email helpline number, and with the official app of SNGPL and SSGC, and also check gas bill online by using these apps. Many consumers worry when they face these issues, but they dont know how we can tackle these problems.SNGPL and SSGC both introduce multiple complaint platforms to solve your issues. These allow customers to register their complaints online and physically. These guidelines help you to register your complaint in multiple ways.
Table of Contents
Types of Sui Gas Complaints
Before submitting the report, you need to identify the accurate category related to your issue. Choose the right option to proceed with he process quickly.
Here are the following issues
- Gas pressure issues
- Gas leakage or unusual smell
- Wrong billing or overcharging
- Meter faults or a stuck meter
- New connection delays
- Pipeline or supply interruptions
- Emergencies like a strong gas smell
Different methods of registering a complaint
Here are the following methods to register the gas issues.
- Sui Gas Helpline number
- By using the SNGPL APP
- By using the SSGC APP
- Through the official website
- By using email
Registering a Complaint Through the Helpline
This method is used mostly in emergencies. And this is available for customers 24/7, and more chances of a quick response. Calling the helpline number is the fastest method of registering a complaint, and you can efficiently tell about your issue to receive support in a better way.SNGPL and SSGC helpline number 1199 for emergency issues; it’s easy to remember for consumers. Call to helpline number and follow the instructions. They will ask you for your consumer number, address, and some other details relevant to the issue. Tell them without any mistakes. This information is helpful to resolve your issue by identifying your address. Complaints are considered in emergency issues such as low-pressure billing. This helpline is also available for them, even for all types of gas issues, so this is You can register your complaint by using the helpline number. After completing the process, you will receive a reference number to use for instant support and voice communication.
Registering a Complaint Through the SNGPL Mobile App
The SNGPL app is another method to register a complaint with a few taps. It will make a record of all your complaint history. The SNGPL app is best for those consumers who want to do everything from home, and if they have no time to go office. It’s available for both Android and iOS users. You can download it from the Play Store. Create your account with your mobile number.Log in to your account, where many features are shown to you on the interface. Go to the complaint section, where different categories will be presented. Choose the right category. Select your complaint type, then you have to fill in some options such as your consumer number and other required details. You also attach pictures, which is helpful to understanding your issue, like meter and billing, and this will increase to chances of resolving quickly. This app generates a complaint number automatically. The SNGPL app is a good choice to register a complaint online and to keep a record.
Registering a Complaint Through the SSGC Mobile App
SSGC app is for the Sindh and Balochistan users to register their complaint online, and it provides user user-friendly interface to their consumers. And they can use it for emergency and non-emergency complaints. Download the app from playstore create your account with your mobile number and Email. Find and go to the complaint section you will see many common gas issues related to you. You can also upload videos and photos of your issue for better understanding in the case of pipeline damage and meter fault. This also allows you to check your bill online and many other features. This is also a very simple method to register the complaint by using the SSGC App.
Registering a Complaint Through the Official Website
This method requires no app installation, and you just have to visit the official website, go to the customer service, then click the complaint option, and fill out to form. Fill this out. In this, they ask your name, consumer number, the issue you are facing, and contact number,r and some other additional details. After you submit the complaint form, you will receive a complaint number by email. This method is for those who dont want to install the app and then register, complain, and like browsing.
Registering a Complaint by Email
Both SNGPL and SSGC users can register a complaint by using their SNGPL and SSGC emails.
- complaints@sngpl.com.pk
- support@ssgc.com.pk
When you are submitting your issue, write your full name, consumer number, address, and a detailed explanation of your issue, and you also attach files and a copy of your bill, meter faults, and readings, and then send it to support. After seeing your email, they will generate a complaint number and reply to you with an update. This method is not beneficial for emergencies, but helpful for details and clear explanations, and keeps your written record with support.
Tracking Your Complaint
Once you submit your complaint through the platform, you like so its important for you to know whether your issue is progressing or not with the company.SNGPL and SSGC show the complaint tracking status and allow consumers to see through the complaint register. You can see by using your reference number. If you use the helpline number, then you have to again call 1199 for an update by providing them complaint number.
Conclusion
Sui gas companies have multiple methods of registering companies for consumers who want to register an issue. The above complete guideline shows how to register a complaint with many methods, such as calling the helpline number, emailing, using apps, and with the official website. Hopefully so this guide will be helpful for consumers facing gas issues to register a complaint easily..Using the right method increases the chances that the issue will progress quickly and be resolved.